Q&A
- How can I monitor where there is no WIFI?
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Activate the mobile hotspot and tethering of your phone in a place where there is no WIFI (router),
and connect AIMON-Gateway to the WIFI of the mobile phone.
There is also a way to view monitoring information with just the paired phone.
If AIMON-Gateway and the mobile phone's bluetooth are connected, only the paired phone can view monitoring information.
In this case, the Gateway does not transmit data to the cloud server, so the shared phones connected to the cloud-server cannot see the baby monitoring information. - My husband and I created each one's ID, but it works with my husband's ID.
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Create 1 account in the cloud for 1 device (1 set of Gateway and Band).
(Even if you create multiple accounts on one device, you can only use the last account.
The gateway will be disabled for previously created accounts).
If two people want to use it, please use the method of logging in with the same account information (ID, password). (This is the account sharing method.) - There is a difference between skin temperature and body temperature by a few degrees.
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The part of the human body that measures skin temperature is different from the part that body temperature is measured.
The skin temperature specified on our products is an industry standard term used for healthcare bands.
Fitbit band also uses the word, skin temperature, which stipulates that it is different from body temperature and that there is a temperature difference depending on the skin's exposure environment.
Use the skin temperature to keep your baby warm.
Statistics suggest changes in skin temperature as high and low, and it is beneficial to use it as a change in baby's warmth.
The skin temperature is measured every 2 minutes.
Skin temerature uses a method which used in the industry to determine the measured value every 2 minutes by taking several measurements. - Heart rate measurement is slow.
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AIMON band is a wellness device that continuously measures in daily life, so we are careful in presenting the value.
Therefore, the values are presented according to the method refined from long tests. - What is heart rate measurement interval and transmission interval?
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1. (Measurement interval)
Heart rate is measured every 4 seconds.
2. (Transmission interval)
From birth to 1 year old, two measurements are collected every 4 seconds and transmitted once every 8 seconds.
From 1 year old to 3 years old, 3 measurements are collected every 4 seconds and transmitted once every 12 seconds. - Is there a time limit per day that my baby can wear?
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There is no maximum time limit your baby can wear during the day.
The band can be worn by the baby except for the battery charging time.
In particular, for sleep analysis, it is recommended to wear it for at least 6 consecutive hours during sleep time. - How long is the warranty period?
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AIMON band product warranty period is 1 year after purchase.
Among the components, the strap is a consumable item and comes with a 3-month warranty. - What should I do if the communication is lost or the battery is low?
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A1. WiFi communication between gateway and smartphone
A common way is to connect the gateway (AIMON dedicated gateway) with a WiFi router to connect to the cloud.
In an external environment where the WiFi connection is unstable, it is easy to connect the gateway to the cloud through smartphone tethering.
In places where Wifi is not available, the gateway and the paired phone are temporarily connected through Bluetooth communication.
A2. Bluetooth communication between band and gateway
If the band and the gateway are far apart or there is an obstacle in the middle, communication may not be possible temporarily.
Please keep the recommended distance.
A3. Battery notes
The band can be used without power connection for 12 to 14 hours when fully charged.
Please use the gateway by connecting it to the power adapter.
As the band's charge is displayed on the app's system status information, you can easily check the battery charging time. - I charged the band, but the LED indicator shows that charging is insufficient. (How to check?)
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A1. Things to check if charging is not good after the first purchase or charging does not work during use.
If the band you purchased for the first time does not charge, please remove the plastic film used for the baby-contact skin side.
The plasic film is used to protect the baby's skin contact surface. If this is attached, the band will not charge.
If charging does not work well during use, check if there are dirts(liquid, dust, etc.) on the charging pin of the band, then wipe it off with a cotton swab.
A2. After discharging the band, it takes about 2 hours to fully charge it, and it can be used for about 12 to 14 hours when fully charged.
When purchasing the band for the first time, attach the band to the charging cradle and fully charge the band for 2-3 hours for the first 2-3 times. This is a good charging method to learn the band battery charge capacity.
A3. Checklist when shaking the band to check the band charging capacity
When the band is shaken, the LED of the PPG window blinks several times. If it blinks briefly and stops, it may be a discharge state, but it may also occur in a location where communication between the band and the gateway is not possible while charging.
Charge the band, and shake the band within the recommended distance from the gateway to check charging and use. Since Bluetooth communicates with weak radio waves, blinking may stop if there is an obstacle such as a wall.
(The WIFI between the gateway and the router allows communication even between unblocked compartments)
A4. Regarding the inconvenience caused by learning the wrong band battery charge capacity,
If it is repeated several times that the battery is not charged sufficiently due to a short charge such as 1 hour after the first purchase, the charging capacity is incorrectly learned.
Incorrect charging capacity learning causes a small charge in a short time to be mistakenly recognized as a large charge, which makes it easier to discharge and shortens the usage time.
Since the amount of charge is small, it is discharged even after a short period of use, so frequent recharging is required, which may cause inconvenience to use.
A5. Regarding the re-learning of the band battery charge capacity,
Attach the band to the charging cradle, charge it for 3 hours, and use it until the remaining amount is 10-30%. After that, charge it for about 3 hours.
Repeat these charging and discharging several times (2 to 3 times) to learn good charging capacity.
A6. Check the remaining battery level during use
You can check the remaining battery level in 'comm. check' in app 'settings' or 'system status info'(heart mark) in 'accumulated info'. - I want to use it in a postpartum care center. As long as there is Wi-Fi, will it work smoothly even from a long distance
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It is recommended to keep the proper distance between the aimon-band and aimon-gateway within 10M and within 5M in the same place for good cry detection.
Please set the gateway and Wi-Fi (router) within 20M.
If you are using your mobile phone with Wi-Fi (including tethering), you can use it outside regardless of distance.
